Refund policy

Made-to-Order Items

Because each item is custom-made specifically for your order, we do not accept returns or offer refunds for change-of-mind purchases, incorrect ordering decisions, or items that are no longer wanted after production has begun.

Order Cancellations & Changes

If you need to change or cancel an order, contact us immediately at info@regimentandco.com.

We will do our best to help if production has not yet begun.  Once production has started, orders cannot be changed, cancelled, or refunded.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at info@regimentandco.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging, where applicable
  

Once we review your request, we may offer a repair, replacement, or refund to the original payment method, depending on the issue.

Refund Timing

If a refund is approved, it will be issued to the original payment method. Processing times typically take anywhere from 3-5 business days but may vary depending on your payment provider.